Buyback Exchange Policy

Buyback Exchange Service Policy

If you’ve purchased a new vehicle, caravan, or camper trailer and need different iSi components, we’ve got you covered.

As your needs evolve, iSi offers a Buyback Exchange Service — we’ll take back your used components and supply you with the correct configuration, along with a rebate on returned items.

How It Works

Step 1: Fill Out the Contact Form

Complete the Contact Form under General Enquiry with the relevant details.

– A photo of your current components
– An invoice for your original purchase

Step 2: Receive Quotation From Sales Engineer

An itemised quotation will be sent to you within 72 hours, outlining:
– The exchange details
– Any applicable freight charges

Step 3: Payment & Dispatch

Once payment is confirmed:
– The order will be dispatched based on standard processing times.
– Replacement parts will be sent to you.

Step 4: Return Old Components

After receiving your new parts:
– Return the old components to iSi (see below for options).
– Once received, your rebate will be processed to your nominated account within 10 business days.

You can drop off your used parts at our facility:

Factory 17, 8-10 Monomeeth Drive, Mitcham

Please allow up to 10 business days for order completion.

Return via Courier or AusPost

Once your new components arrive:

  1. Use your own courier service, or
  2. Request a return label from us. If so:
    • The return label will be included in your shipment.
    • Repack used components in the same box.
    • Use padding (bubble wrap, paper) to protect items.
    • Affix the AusPost return label.
    • Drop off at any Australia Post office.

Email Dispatch@isi-carriers.com to notify us the return is on the way.

Once received, your refund will be initiated.

Rebate Offer

  • Used iSi Certified Items: Eligible for a 50% rebate
  • Brand New Replacement Components: Eligible for a 20% rebate

All items — whether certified used or new — maintain their lifetime warranty status.

Items damaged by misuse, neglect, or unauthorized alterations are not eligible.

Components requiring modification during installation are exempt from return eligibility.

Rebates are not offered as cash or credit.