Privacy Policy

iSi Bicycle Carriers (ISI Advanced Bicycle Carrier Systems Pty Ltd, ABN 73 817 681 496) is committed to handling your personal information responsibly. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Policy explains what information we collect, why we collect it, and your rights in relation to it. By using isi-carriers.com or providing us with your information, you agree to the practices described here.

iSi Advanced Bicycle Carrier Systems operates isi-carriers.com. We are an Australian business based in Victoria.

Questions or concerns? Contact us at:

• Emailsales@isi-carriers.com
• Phone+61 3 7003 9200
• Mail17/8 Monomeeth Drive, Mitcham VIC 3132

We collect only what we need to process your orders, respond to enquiries, and improve your experience:

Personal information

name, email, phone number, and billing/shipping address, provided when you make a purchase or enquiry.

Usage data

IP address, browser type, device, and pages visited, collected automatically to help us improve the site.

Cookies

small files stored in your browser that help with checkout, preferences, and site analytics. You can disable cookies in your browser settings, though some features may be affected.

You may choose not to provide certain information, but this may limit our ability to process your request.

We use your information to:

• Process and fulfil orders and enquiries
• Communicate with you about your order or account
• Improve our website, products, and services
• Send marketing emails where you have opted in (you can unsubscribe at any time)
• Meet our legal and regulatory obligations

We will not use your information for unrelated purposes without your consent.

We will never sell your personal information.

We may share it only with:

Service providers

trusted third parties who help us with shipping, IT, analytics, or email, and only to the extent necessary.

Payment processors

payments are handled securely by Square and PayPal. We do not store your card details.

Legal or regulatory bodies

where required by law or to protect our rights.

If you pay by EFT, the transaction is handled entirely by your bank. We only receive basic payment confirmation (your name and reference details as they appear on the transfer).

Your information is stored on secure servers in Australia. We use encryption, access controls, and secure hosting to protect against unauthorised access. When your information is no longer needed, we will securely destroy or de-identify it.

You may at any time:

• 01Request access to the personal information we hold about you
• 02Ask us to correct inaccurate information
• 03Request deletion of your information (subject to any legal obligations we may have)
• 04Withdraw consent for marketing communications

To exercise any of these rights, contact us at sales@isi-carriers.com. We will respond within a reasonable timeframe.

We may use analytics tools such as Google Analytics to understand how visitors use our site. This data is aggregated and not used to personally identify you. We do not share cookie data with advertisers.

We may update this Policy from time to time. Changes will be posted on this page with a revised date. We may also notify you of significant changes by email.