BuyBack Exchange Policy

Buyback Exchange Service Policy

If you’ve purchased a new vehicle, caravan, or camper trailer and need different iSi components, we’ve got you covered.

As your needs evolve, iSi offers a Buyback Exchange Service — we’ll take back your used components and supply you with the correct configuration, along with a rebate on returned items.

How It Works

Step 1: Fill Out the Contact Form

Complete the Contact Form with the relevant details.

Step 2: Receive Quotation From Sales Engineer

An itemised quotation will be sent to you within 72 hours, outlining:
– The exchange details
– Any applicable freight charges

Step 3: Payment & Dispatch

Once payment is confirmed:
– The order will be dispatched based on standard processing times.
– Replacement parts will be sent to you.

Step 4: Return Old Components

After receiving your new parts:
– Return the old components to iSi (see below for options).
– Once received, your rebate will be processed to your nominated account within 10 business days.

In Person

You can drop off your used parts at our facility:

Factory 17, 8-10 Monomeeth Drive, Mitcham

Please allow up to 10 business days for order completion.

Return via Courier or AusPost

Once your new components arrive:

  1. Use your own courier service, or
  2. Request a return label from us. If so:
    • The return label will be included in your shipment.
    • Repack used components in the same box.
    • Use padding (bubble wrap, paper) to protect items.
    • Affix the AusPost return label.
    • Drop off at any Australia Post office.

Email Dispatch@isi-carriers.com to notify us the return is on the way.

Once received, your refund will be initiated.

Rebate Offer

  • Used iSi Certified Items: Eligible for a 50% rebate
  • Brand New Replacement Components: Eligible for a 20% rebate

All items — whether certified used or new — maintain their lifetime warranty status.

Exclusions

  • Items damaged by misuse, neglect, or unauthorized alterations are not eligible.
  • Components requiring modification during installation are exempt from return eligibility.
  • Rebates are not offered as cash or credit.